Consumer Protection Law · Federal Law 15 of 2020
Article 24
Chapter Three: Consumer Rights' Protection
English translation
The Consumer's Right to Claim Compensation
1. The consumer shall have the right to claim compensation for the personal or material damages caused to them as a result of using the commodity or the service, in accordance with the existing legislation in the State. Any agreement made otherwise shall be deemed void.
2. The damages resulting from misuse or from use in a manner which violates the method of use shall be excluded from the provision of Clause (1) of this Article.
Official translation, as published by the portal.
Official Arabic text
حق المستهلك في طلب التعويض
.1 للمستهلك الحق في طلب التعويض عن الأضرار الشخصية أو المادية التي لحقت به نتيجة استخدام السلعة أو الخدمة، وفقاً للتشريعات النافذة في الدولة، ويقع باطلاً كل اتفاق على خلاف ذلك.
.2 يستثنى من حكم البند (1) من هذه المادة، الأضرار الناتجة عن سوء الاستخدام، أو الاستخدام بشكل يخالف طريقة الاستعمال.
What it means when you sign
This article gives the consumer the right to claim compensation for personal or material damage caused by using the commodity or service, in line with the legislation in force in the State. Any agreement made to the contrary is void. A second paragraph sets out an exception: damage that results from misuse, or from use in a way that goes against the method of use, falls outside the right.
When you are about to sign a consumer contract, this article means that a clause saying the consumer gives up the right to compensation for injury or loss caused by the product or service may be void. That includes wording such as a waiver, a disclaimer of all damages, or an agreement not to claim. At the same time, the provider is not answerable for damage caused by misuse or by using the item against its instructions, so clauses and instructions describing how the commodity or service is meant to be used are worth reading. Look for liability waivers, limitation wording and the stated method of use.
In Fahm reports this article usually sits under: Risky commercial terms
Related articles
- Article 23This article gives the Ministry or the competent authority the power to ask for a commodity or service to be inspected at laboratories.
- Article 25This article is about e-commerce.
- Article 20This article places a duty on the provider, meaning the business that supplies a commodity or service to consumers.
- Article 21Cited in Fahm reportsThis article forbids a provider from including any term in a contract with a consumer that would cause the consumer harm.